At each step, the first thing that comes to mind is the customer. After the enterprise has changed from a seller's market to a buyer's market, consumers' consumption concepts have changed. Quality not only refers to the inherent quality of products, but also includes a series of factors such as product packaging quality and service quality. Therefore, it is necessary to meet the needs of our customers in all aspects and to the greatest extent.

◇ Improve the service system, strengthen the pre-sales, in-sales, and after-sales services, and promptly help customers solve various problems in the use of products, so that customers feel very convenient.

◇ Attach great importance to customer opinions, allow customers to participate in decision-making, and treat customer opinions as an important part of satisfying customers.

◇ Establish all customer-centric mechanisms. The establishment of various institutions, the reform of service processes, etc., must focus on customer needs and establish a rapid response mechanism to customer opinions.

 
Three elements of customer satisfaction:

Product satisfaction: refers to customer satisfaction with product quality

Service satisfaction: refers to a positive attitude of customers towards the pre-sales, in-sales, and after-sales services of the purchased product, no matter how perfect the product is and how reasonable the price is, it must rely on service when it appears in the market. "After-sales service makes long-term customers.
 

Corporate image satisfaction: refers to the public's positive evaluation of the overall strength and overall impression of the company.