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中文版Our Service
Wenling Jinyiyang Machinery Co., Ltd. has professional design talents, rich manufacturing experience, and excellent technical level, and only provides high-quality, high-precision products.
Pre-sales technical support：
According to customer requirements, combined with equipment operating conditions, product design and manufacturing are carried out.
In-sale installation service：
Strictly perform the sales contract, provide products on time, quality and quantity, strictly perform technical service agreements, provide technical service guidance on time, ensure service quality, and solve problems in a timely manner.
After-sales service commitment：
Service commitment during the warranty period: (Warranty time: within 12 months after the product leaves the factory, the normal use of the product is guaranteed during the warranty period). During the warranty period, if there is a malfunction or damage caused by the product itself, our company will repair or replace it free of charge.
Service commitment after the warranty period: After the warranty period, if the product fails, if we need to repair it, please contact our sales staff for negotiation.
|
Failure level |
Fault level description |
Response time |
Processing time |
|
Level 1 |
The equipment stops running, causing or will cause the equipment to stop |
Within 24 hours |
No more than a week |
|
Level 2 |
Major product problems will affect the operation of the entire equipment. |
Within 24 hours |
No more than a week |
|
Level 3 |
Partial problems in the product do not affect the operation of the equipment, but affect the judgment of the equipment operation status. |
Within 24 hours |
No more than a week |
|
Level 4 |
Partial problems in the product do not affect the operation of the equipment, but affect the judgment of the equipment operation status. |
Within 24 hours |
No more than a week |
Spare parts supply guarantee：
During the quality assurance period, after the user sends a notice, our company can support the repair of unqualified products to ensure the normal operation of the equipment.
Outside the quality guarantee period, if spare parts are needed, they will be provided at any time, and fees will be charged as appropriate. There are no arbitrary charges and price increases.
If you have any questions, please leave us a message!
Jinyiyang
Tel：0576-86176321 / 89931235
Phone：13758659253
E-mail：dlhaa@jinyiyang.com
Add：No. 5, Zhugai Line, Qingyu Industrial Zone, Wenqiao Town, Wenling City, Taizhou City, Zhejiang Province
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